Double Drip 10K Banana Ice Prefilled Pod

Speak To Our Dedicated Customer Support Team

Our UK based vape customer service team would love to hear from you, so drop us a message via the channels below, and we'll be happy to help in any way we can. We aim to reply to all queries within 48 hours of receipt. If your query is to amend or cancel an order please call us on 0800 644 0000 to avoid disappointment.

Message Us

Click on the speech bubble in the bottom right of your screen. We'll be in touch as soon as possible.

By Phone

Speak to our UK based team

Call: 0800 644 0000

Opening Hours: Mon-Fri 9am-5:30pm

Got a Question? Heres Some Helpful Guides

Delivery Information

Returns & Warranty

Age Verification

Product Help

FAQs

About Us

Delivery Information

Returns & Warranty

Age Verification

Product Help

FAQs

About Us

Message Us

Click on the speech bubble in the bottom right of your screen. We'll be in touch as soon as possible.

By Phone

Speak to our UK based team

Call: 0800 644 0000

Opening Hours: Mon-Fri 9am-5:30pm

Message Us

Click on the speech bubble in the bottom right of your screen. We'll be in touch as soon as possible.

Got a Question? Heres Some Helpful Guides

Delivery Information

Returns & Warranty

Age Verification

Product Help

FAQs

About Us

By Phone

Speak to our UK based team

Call: 0800 644 0000

Opening Hours: Mon-Fri 9am-5:30pm

Got a Question? Heres Some Helpful Guides

Delivery Information

Product Help

Returns & Warranty

FAQs

Age Verification

About Us

Message Us

Click on the speech bubble in the bottom right of your screen. We'll be in touch as soon as possible.

By Phone

Speak to our UK based team

Call: 0800 644 0000

Opening Hours: Mon-Fri 9am-5:30pm

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Delivery FAQs

How do I track an order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where available. If you cannot locate your tracking details, please contact our support team via live chat or phone for assistance. For more information see our Delivery Information.

Can I change my delivery address?

If your order has not yet been dispatched, we may be able to update your delivery address. Please contact our support team as soon as possible via live chat or phone so we can check your order status.

What should I do if my order has not arrived?

If your order has not arrived within the expected delivery timeframe, please first check any tracking information provided in your dispatch email. If you still need help, contact our support team via live chat or phone and we will investigate the issue for you.

What should I do if I receive a wrong item?

We apologise if you have received an incorrect item. Please contact our support team via live chat with your order number and details of the item received.

I am unable to verify my age, what do I do?

As part of UK regulations, we may require age verification before processing your order. If you are experiencing difficulties verifying your age, please contact our support team via live chat or phone and we will assist you further.

My order is incorrect, what do I do?

If there is an issue with your order, please contact our support team as soon as possible before dispatch. Providing your order number and details of the issue will help us resolve it more quickly.

Returns FAQs

Can I cancel or amend my order?

If you need to cancel or amend your order, please contact our support team as quickly as possible via the live chat bubble on our website or by phone. Once an order has been processed or dispatched, we may no longer be able to make changes.

What is your returns policy

We accept returns on eligible items within the specified returns period. Items must be unused and in their original packaging where applicable. For hygiene and safety reasons, some vape products may be excluded from returns unless faulty. Please contact our support team via live chat for assistance with returns and refunds.

My item seems to be faulty?

If you believe your item is faulty, please contact our support team using the live chat bubble on the website. Our team may ask for additional information, troubleshooting steps or photos/videos to help assess the issue and provide the best solution.

When will I receive my refund?

Once your return has been received and inspected, refunds are typically processed back to your original payment method within a few working days. Processing times may vary depending on your bank or payment provider.